Privacy policy

Fire Hose Warehouse is bound by the National Privacy Principles contained in the Privacy Act 1988. Fire Hose Warehouse is committed to ensuring the privacy of any sensitive or other personal information provided to the company by stakeholders. Fire Hose Warehouse understands that respect for its stakeholders’ privacy is an important factor in holding their trust and developing an ongoing relationship with them.

We may change the Terms from time to time so please check this page regularly.

The following statement sets out Fire Hose Warehouse’s general policy for the protection of its stakeholders’ privacy.

Collection of information

Fire Hose Warehouse collects personal and sensitive information during the course of its everyday activities. The types of information which it may collect about its stakeholders include:

names;

addresses;

telephone numbers;

email addresses;

Use

In order to create a better Fire Hose Warehouse, we need your help. You can help by providing us with various kinds of information to help Fire Hose Warehouse serve you better, and ultimately improve Fire Hose Warehouse for everyone. Below you’ll find some of the reasons we request information from you, as well as how we obtain and handle that information to help improve your Fire Hose Warehouse shopping experience.

Customer Service

In order for a customer service representative to respond to your questions or concerns, we may need personal information like your name, address and telephone number. This information is used to answer your questions as completely and thoroughly as possible and for customer service purposes. Fire Hose Warehouse will only contact you by email if you request we only communicate this way.

Information we may collect

For statistical purposes we collect anonymous information on web site activity. We use this data to evaluate our web site performance and to improve the content we display to you.

To evaluate the effectiveness of our website, we may use third parties to collect statistical data. No personal information is collected on these occasions.

Disclosure of information

Fire Hose Warehouse does not sell, rent or release information gathered on our website to any individuals, companies or groups. Any information we gather is used for Fire Hose Warehouse’s own purposes as stated above.

Personal and sensitive information collected, is not disclosed to any other person except with the relevant stakeholders’ consent or at their direction, or where required by law. The need to disclose personal information to others is generally restricted to contractors such as freight companies and consultants such as IT system managers, consistent with normal business practice.

Anonymity

Fire Hose Warehouse respects the right of stakeholders to deal with the company without identifying themselves. However, Fire Hose Warehouse may be unable to provide stakeholders with some products and services if they do not identify themselves and provide the company with the information which it may require.

Information quality and security

Use of cookies

The Fire Hose Warehouse website uses tracking technologies such as cookies to recognise your browser each time it visits our site, and to track which pages you visit whilst on our site. We use this information to optimize our site and create a better online experience for you.

Cookies are pieces of information that a web site transfers to a computer's hard disk for record keeping purposes. Most web browsers are set to accept tracking technologies such as cookies. These tracking technologies do not themselves personally identify users, although they do identify a user's browser. However, if you do not wish to receive any cookies, you may set your browser to refuse them.

If you want to delete any cookies that are already on your computer, please refer to your browser manufacturer’s instructions by clicking “Help” in your browser menu. Please note that by deleting our cookies or disabling future cookies you may not be able to access or use certain areas or features of our site.

Storage of information

Personal and sensitive information provided by stakeholders or others is stored in both a hard copy format and a soft copy format. Hard copy files are kept in a locked cabinet at Fire Hose Warehouse’s business premises. These hard copy files can only be accessed by authorised staff.

We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. We do not pass on, trade or sell your personal information to anyone.

We don't retain your credit card details in any form following your transaction.

We will use and disclose the personal information for the primary purpose for which the personal information was collected or for purposes related to or ancillary to that primary purpose. We erase, destroy or permanently de-identify your personal information when we no longer need it for any lawful purpose.

Soft copy files are kept on Fire Hose Warehouse’s IT system. This IT system is protected by passwords and likewise is only accessible by authorised staff.

Fire Hose Warehouse has a policy of destroying information that it has collected and legally needed to keep and no longer uses after a period of seven years.

Access, correction and sensitive information

Stakeholders have a right to access all personal and sensitive information that Fire Hose Warehouse collects and holds about them. This general right of access, may be restricted by the exceptions outlined in the National Privacy Principles.

Fire Hose Warehouse should be contacted if stakeholders wish to access their information. Fire Hose Warehouse will have to verify the identity of stakeholders before meeting their request. Subject to the exceptions referred to above, access will generally be granted within 14 days of a written request being received by the Privacy Officer. This information will be provided free of cost. If stakeholders become aware of any errors or omissions in respect of their personal or sensitive information once access has been granted, they should contact the Privacy Officer so that it can be corrected.

Third-party web sites

Links to third party web sites are provided solely as a convenience to you. If you use these links, you will leave Fire Hose Warehouse’s site. Fire Hose Warehouse is not responsible for any of these sites, their content or their usage of your personal information.

Changes to this statement

Fire Hose Warehouse may make changes to this Privacy Policy from time to time for any reason. We will publish those changes on our website on this page

Complaints

If stakeholders think that their privacy has been interfered with or that Fire Hose Warehouse is breaching its obligations in relation to stakeholders' privacy, stakeholders can discuss their concerns with the Privacy Officer (see contact details below). If stakeholders are not satisfied with Fire Hose Warehouse’s response, the company will advise stakeholders of the other options that are available for proceeding with their complaint.

Contacting Fire Hose Warehouse

If stakeholders’ details change at any time, stakeholders have any questions regarding this Privacy Policy or they would like more information about the way Fire Hose Warehouse manages their personal and sensitive information, they should contact Fire Hose Warehouse:

Telephone: (03) 9770 8886

Email: sales@firehosewarehouse.com.au